INSIGHT POLICING
Insight Policing is a strategic communication framework that merges conflict resolution with policing practice to give officers the ability to command through curiosity—transforming contentious encounters, building trust and enhancing legitimacy.
- 80% of officers trained in Insight Policing agree that Insight Policing enhances their ability to defuse the feelings of threat citizens have about their encounters with police officers.
How does Insight Policing work?
Insight Policing expands the information that officers pay attention to to include conflict behavior--those fight, flight, freeze things we do to defend against threat. When citizens feel threatened in an interaction with an officer, they may resist, become uncooperative, or even aggressive. Officers can notice that while these behaviors are often violations of the law, they also signify a feeling of threat and a decision to defend on the part of the citizen. When officers can become skillfully curious about the threat and the decision to defend, they can reduce the threat, calm the citizen down, and encourage a productive interaction that does not escalate.
On the same token, Insight Policing helps officers identify in themselves when they are gripped by threat in a citizen encounter. When they do, they become self-aware in stressful moments, reengaging their critical thinking and positioning them to use their training to make good decisions, rather than reactive ones. This reduces escalated encounters, preventable arrests and excessive use-of-force while increasing trust and legitimacy.
On the same token, Insight Policing helps officers identify in themselves when they are gripped by threat in a citizen encounter. When they do, they become self-aware in stressful moments, reengaging their critical thinking and positioning them to use their training to make good decisions, rather than reactive ones. This reduces escalated encounters, preventable arrests and excessive use-of-force while increasing trust and legitimacy.
Insight Policing |
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Insight Policing Training
Insight Policing: Core Skills
This hands-on skills course teaches participants how to identify and understand challenging behavior in moments of enforcement to reduce the use of force, encourage compliance, and make the best enforcement decisions possible. Instruction includes short lectures, skill-building exercises, class discussion, multi-media tools, case study, and role play activities. Insight Policing: Advanced Skills This advanced skills course provides those who have taken Insight Policing: Core Skills the opportunity to sharpen their Insight Policing skills in interactive scenario-based activities. Insight Policing: An Introduction for Agencies This is a one-day (8hr) introduction to Insight Policing theory and practice for agencies interested in training their officers in Insight Policing . |
Montclair, NJ, December 2015
Insight Policing Training for officers in Montclair, NJ as part of Uniform Justice: The Montclair Experience, a collaboration of Intersections International |
Insight Policing helps me delve a little bit deeper. When we can find out why, ask the right question at the right time, it makes a big difference.” –Montclair Officer
“It helps you to make a different determination versus just immediately arresting somebody. You can help them find alternative ways to solve whatever problem they have.”
–Memphis Officer
“The training showed us how to understand people. That there’s underlying problems and, once people see that you are trying to resolve their problem, and that you really care, or you’re showing that you’re caring, they open up to you and give you the information… Before I would just assume why, or probably, you know, I probably wouldn’t have cared why.”
—Memphis Officer
For information on how to bring Insight Policing to your police department, please contact us. We are a Bureau of Justice Assistance, National Training and Technical Assistance (NTTAC) program.