Our Courses
In an interactive and experiential setting, our courses explore the pattern of how we think and make decisions in conflict and explain how to leverage targeted, curiosity-based communication strategies to lower stress, reduce tensions, generate understanding and open avenues for cooperative ways forward.
Engaging Conflict in the Moment:
Curiosity-based Communication Skills for Professionals
Course Objectives
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Communicate effectively when emotions are high
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Recognize conflict behavior in the moment
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Get to the root of challenging interactions quickly
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Devise targeted solutions that lead to positive outcomes
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Deescalate with confidence
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Discover valuable information
Course Options
1/2 Day Intro
The 1/2 day course introduces participants to the science of conflict decision making and how curiosity is an essential tool for gaining control over conflict, activating critical thinking and achieving positive results. This course includes short lectures, video, discussion, and introductory skills practice. Cost: $1,250 per class up to 12 participants $85/ participant for each additional* *In person travel costs over 50 miles not included
Full Day Basic
This full day course dives into conflict on the job and explains how to turn conflict into cooperation by leveraging the science of conflict decision making, how curiosity can be used to transform interactions of conflict, and builds capacity in core conflict communication skills for engaging conflict in the moment. Participants connect theory and practice to their professional roles and have the opportunity to practice them in hands-on, interactive exercises. This course includes short lectures, video, discussion, and skills practice through exercises, coached role plays and advanced scenarios. Cost: $2,000 per class up to 12 participants $150/participant for each additional* *In person travel costs over 50 miles not included
2-Day Immersive
This two day immersive course is our most comprehensive offering. It dives deeply into the science of conflict decision making, how curiosity can be used to transform interactions, and core conflict communication skills that turn conflict into cooperation. This course also builds in essential self-awareness competencies so that participants can better manage their own conflict responses when triggered in difficult interactions. This course includes short lectures, video, discussion, and enhanced skill practice through customized, coached role plays, scenarios and exercises. At the end of this course participants are prepared to engage conflict with confidence on the job and off. Cost: $3,750 per class up to 12 participants $250/ participant for each additional* *In person travel costs over 50 miles not included
Half-Day Skill Reps
Refresher Course
Just like keeping our physical bodies strong, keeping our conflict communication skills strong takes repetition and practice. These 4-hour courses advance the ½-day, 1-day basic and 2-day immersive courses by reviewing core concepts and providing customized opportunities for hands-on practice through exercises and role plays. Cost: $1,250 per class up to 12 participants $85/ participant for each additional* *In person travel costs over 50 miles not included
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Hands on skill practice
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Customized scenarios
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Expert trainers
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Cutting edge theory
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Small class size
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1-day, 2-day and ½ day options
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In-person or virtual
What Sets CAICR Courses Apart
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Deescalate high emotion
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Communicate with confidence
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Discover key information
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Problem solve effectively
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Reduce stress
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Encourage cooperation
The Results You'll Achieve
Our courses are tailored to address the unique conflicts and challenges facing professionals in your field.
Industries we've worked with include:
Law Enforcement
Mediators
Security
Corrections
Community Groups
Schools
Violence Prevention
Public Utilities
Government Compliance and Enforcement
Juvenile Justice
911 Dispatch
Mental Health First Response
What Our Participants Are Saying
"Thank you for a fantastic training! In just two days I feel better equipped to manage inevitable conflicts in my work (and even at home!)"
- Canadian Energy Regulator Inspection Officer
Want to learn more about how our courses could support your field?
Get in touch with our team today.