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Client Story: Training a Public Utility Workforce to Navigate Conflict with Confidence
At Washington Suburban Sanitary Commission (WSSC), difficult conversations come with the job—whether in the field, on the phone, or...

CAICR
2 hours ago4 min read


How does curiosity enhance the power of listening?
Have you ever been in a conversation where someone was technically listening - they were quiet while you were talking, the messages were...

Megan Price
Jul 12 min read


How do we convince someone when the stakes are high?
This article originally published on InsightPolicing.com I've been thinking about this a lot lately: What do we do when we want someone...

Megan Price
Mar 6, 20243 min read
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